| Questions | FAQ ID |
| When will I receive my order? |
176 |
| Where can I purchase replacement parts? |
373 |
| Is there a shipping and handling charge when I place an order? |
186 |
| How can I track my order? |
179 |
| Does Intex ship to Canada? |
180 |
| When will I receive my order if I pay for Fed EX 2nd Day Shipping? |
183 |
| What is the return policy when product is purchased directly from Intex? |
182 |
| Will Intex accept Checks or Money Orders? |
178 |
| If I make a purchase over the phone or Internet and want to return the item, will I be reimbursed for the shipping and handling charges? |
185 |
| What is the replacement procedure for defective products? |
188 |
| What is the turn-around time on defective (Service Program) claims? |
177 |
| When placing an order to Canada, am I being charged U.S. or Canadian currency? |
184 |
| What is the replacement policy for a product that was received as a gift and no receipt is available? |
181 |
| Can I give my P.O. Box for Fed EX orders? |
187 |
